What personal information do we collect, use & disclose?

VIVID, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.

VIVID only collects personal information that is reasonably necessary for one or more of VIVID’s functions or activities.

VIVID only collects sensitive information* if it is reasonably necessary for VIVID’s functions or activities, or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.

* Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation, and political affiliation.

How do VIVID collect the information?

Collection of personal information by VIVID is only done by lawful and fair means.

VIVID collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations, and attendance at events.

VIVID will always take reasonable steps to ensure individuals are aware of (amongst other things) the facts and circumstances of collection, the purpose of collection and information about Horizon Motorhomes’ privacy policy.

What does VIVID use personal information for?

VIVID will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.

Where VIVID uses personal information other than for the Primary Purpose, VIVID does so in accordance with the Privacy Act and APP 6.

Direct Marketing

VIVID engages in direct marketing of its products and services from time to time.

VIVID only uses personal information for direct marketing in circumstances where VIVID has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from VIVID (for example, where an individual has signed up to receive direct marketing material from VIVID).

VIVID offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.

Access to and accuracy of personal information

VIVID takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.

You have the right to ensure that your personal information which is held by VIVID is accurate. To make a request to access and/or correct your personal information, please contact VIVID Privacy Officer using the contact details provided below.

While VIVID will always endeavour to give access to personal information free of charge, VIVID reserves the right to charge individuals for access to personal information to cover costs associated with: searching for, locating and retrieving personal information and deciding which information to provide to the individual; using an intermediary; and reproducing and sending the information.

VIVID is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact

VIVID’s Privacy Officer using the contact details provided below.

Security of personal information

VIVID takes all reasonable steps to ensure that information held by VIVID is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.

VIVID stores and secures all personal information via a third party data storage provider. VIVID will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.
Destruction of personal information
VIVID will take reasonable steps to de-identify or destroy personal information when it is no longer needed by VIVID except where the information forms part of a Commonwealth record or VIVID is required, by law or a court/tribunal order, to retain the information.

Anonymity

Individuals have the option of dealing anonymously or by pseudonym with VIVID unless it is impracticable to do so or VIVID is required, by law or a court or tribunal order, to deal with identified individuals.

Cookies

We use “cookies” when you visit our Website. It is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the Website. There are four main types of cookies – here’s how and why we use them:

Site functionality cookies – these cookies allow you to navigate the Site and use our features.

Site analytics cookies – these cookies allow us to measure and analyse how our customers use the Site, to improve both its functionality and your overall experience.

Customer preference cookies – when you are browsing our services, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.

Targeting or advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our Website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions of our Website.

Notwithstanding any other provision, we may also engage a third party service provider who may combine you information with information from other; and may place or recognise a unique cookie on your browser for the purpose of identifying users and delivering to them interest-based content and advertisements. To opt-out of third party cookies, please contact VIVID’s Privacy Officer using the details provided below.

Changes to Privacy Policy

VIVID reserves the right to amend this privacy policy from time to time.

Changes will be posted on the VIVID website.

Complaints

If you believe there has been a breach of the APPs or an APP Code, please contact VIVID’s Privacy Officer using the details provided below.

VIVID takes privacy complaints very seriously. If you make a complaint, VIVID will respond within 5 business days to let you know who is responsible for managing your complaint. VIVID will try to resolve your complaint within 10 business days. When this is not possible, VIVID will contact you within that time to let you know how long we will take to resolve your complaint.

VIVID will investigate your complaint and where necessary, consult with third parties about your complaint. VIVID will make a decision about your complaint and write to you to explain our decision.

Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.

VIVID, Privacy Officer – admin@vividpowdercoating.com.au